From reactive response to real-time control — King’s College Hospital NHS Foundation Trust, London
Read moreCase Study · Healthcare · UK · King’s College Hospital NHS Foundation Trust
Connected lifts across 4 NHS sites
Reduction in lift outages
%
Reduction in emergency callouts
%
The Challenge
When a lift stops, clinical operations feel it immediately
King’s College Hospital NHS Foundation Trust operates one of London’s busiest hospital estates, handling 80,000 patient lift journeys every month. Patients, clinical teams, beds, equipment, and supplies all move through the lift network — often in time-sensitive situations. Every unplanned outage has a direct knock-on effect on patient flow, theatre lists, and clinical logistics.
Without live data across four hospital sites, the estates team had no way to see how each lift was performing day-to-day. Recurring faults and developing issues went unnoticed until they caused disruption. Unexpected breakdowns drove emergency callouts, stretching maintenance resource in an already high-demand environment.
“In a hospital, every minute a lift is out of service has consequences for patient flow. SafeLine Orion gives our estates team real-time visibility across our lifts — so we can act on issues before they affect clinical operations.”
— King’s College Hospital NHS Foundation Trust
The Solution
SafeLine Orion and LYRA across four hospital sites
The Trust deployed SafeLine Orion and LYRA across four hospital sites, providing real-time visibility of 48 connected lifts from a single platform. This shifted the estates team from reactive maintenance to informed control.
01
Real-time estate visibility
Live status, usage, and fault data for every lift across all four hospital sites, on a single dashboard accessible from anywhere.
02
Automated fault alerts
Instant notification the moment an anomaly or fault is detected — enabling faster response before a developing issue disrupts clinical operations.
03
Historical performance analytics
Trend data and reporting to support smarter maintenance planning, prioritise work based on operational impact, and plan for long-term asset investment.
04
Open API, any manufacturer
Compatible with every lift manufacturer and existing estate system. No rip-and-replace required — Orion connects to what is already on site.
Results & Business Impact
Measurable improvements across lift operations
Since rolling out SafeLine Orion, King’s College has gained real-time visibility and tighter control across its entire lift portfolio. Live monitoring and earlier fault detection have delivered results the estates team can point to.
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See how SafeLine Orion can move your estate from reactive response to informed control.
Resources
PSTN Switch Off 2027: What UK Lift Companies Need to Do
How to choose a lift monitoring platform
How to choose a lift monitoring platform: check brand independence, data ownership, and that it never connects to the lift’s control system.